Use cases → AI agents on Workspace
Have an agent act as a specific person, correctly
Impersonate the right subject so agent output carries the correct identity, signature and permissions.
| Who it is for | Teams where output must come from a named person rather than a system account. |
|---|---|
| APIs | Gmail API, Drive API |
| Typical scopes | gmail.compose, drive |
The problem
Work produced by a nameless bot account looks wrong to recipients, lands in the wrong Drive, and cannot see the context it needs.
How it works
- Choose the subject deliberately per task, not globally.
- Impersonate that user so drafts appear in their mailbox and files in their Drive.
- Make the acting identity explicit in your logs.
What changes
Output that is correctly attributed, correctly located and visible to the person responsible for it.
Questions people ask
Can the agent choose the subject itself?
Prefer not. Resolve the subject from your own routing rules and pass it in; that keeps identity a permission decision rather than a model decision.
Want this built?
This is a pattern we run in production. We will set up the delegation and build this on top of it — $500 per hour, most of it working the same day.
Talk to us Or read the setup guideRelated use cases
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