Use cases → Email operations
Find every conversation waiting on a reply
Scan the domain's mail and surface threads where a customer wrote last and nobody answered.
| Who it is for | Sales leaders and service managers who suspect things are being dropped. |
|---|---|
| APIs | Gmail API |
| Typical scopes | gmail.readonly |
The problem
Dropped threads are invisible. Nobody reports the email they forgot, so the loss shows up months later as a customer who went quiet.
How it works
- Read across the relevant mailboxes.
- Reconstruct each thread's last-speaker and elapsed time.
- Filter to external senders awaiting a response beyond a threshold.
- Publish a ranked list — oldest and most valuable first.
What changes
A daily list of exactly who is waiting on you, ordered by how long they have waited.
Questions people ask
Can it cover several mailboxes at once?
Yes — that is the advantage of delegation. The same job impersonates each mailbox in turn and merges the results.
Want this built?
This is a pattern we run in production. We will set up the delegation and build this on top of it — $500 per hour, most of it working the same day.
Talk to us Or read the setup guideRelated use cases
Draft replies automatically in a shared inbox
A delegated service account reads an incoming enquiry, drafts a researched reply in the mailbox, and leaves it for a human to approve and send.
Triage and route inbound mail across a domain
Classify every inbound message, label it, and forward the ones that matter to the person who owns them — without touching a single mail rule.
Send mail as a shared alias from automation
Deliver notifications, confirmations and campaign replies from a branded address like support@ or updates@ without a human in the loop.